Contact Us
Have questions or need assistance? We're happy to help!
Email Support
support@shink-ai.com
For the fastest response, please include:
- App name and version
- Device model and OS version
- Detailed description of your issue
- Screenshots if applicable
Our Apps
Block Bloom
Relaxing block puzzle game
Sudoku
Classic number puzzle game
Frequently Asked Questions
How do I restore my purchases?
Open the app, go to Settings, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID or Google account used for the original purchase.
How do I restore my game progress?
Game progress is stored locally on your device. If you delete and reinstall the app, progress may be lost. We recommend keeping regular device backups through iCloud or Google Backup.
How do I cancel a subscription?
Subscriptions are managed through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, open Google Play Store > Menu > Subscriptions.
Is my data secure?
Yes, we take data security seriously. Game data is stored locally on your device. We collect minimal analytics data. Read our Privacy Policy for details.
Can I request my data to be deleted?
Yes, you can request deletion of your data. Visit our Data Deletion page or email us at privacy@shink-ai.com.
The app is crashing. What should I do?
Try these steps: 1) Force close and reopen the app, 2) Restart your device, 3) Check for app updates, 4) Reinstall the app. If the issue persists, contact us with details.
Does the game require internet?
Most of our games work fully offline. You can play anytime, anywhere without an internet connection. Some features like leaderboards may require connectivity.
How do I provide feedback or suggest features?
We love hearing from our users! Email us at feedback@shink-ai.com with your ideas. We read every message and consider all suggestions for future updates.
Response Time
We aim to respond to all support requests within 24-48 hours during business days. Complex issues may take longer to resolve. Thank you for your patience.
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